Privacy Policy

We collect the information you give us directly through our website forms, quote requests, booking flow, invoice payment pages, and membership sign-up. This includes:

• Your name, email address, and phone number
• Your service address and ZIP code
• Photos or descriptions you send us about your property for quotes or service planning
• Payment information, which is processed securely by Stripe (we never see or store your full card number)

We use your information to:

• Prepare quotes and estimates for requested services
• Schedule and confirm appointments
• Send invoices and process payments
• Send receipts and service reminders
• Provide access to your member portal if you join our Year-Round Exterior Care Plan
• Send marketing emails or text messages, but only if you have explicitly opted in

We will only send you marketing emails or text messages if you check the consent box on one of our forms. Consent is not a condition of purchase. For text messages, you can reply STOP at any time to opt out, or reply HELP for assistance. Message and data rates may apply. Message frequency varies. We do not share your mobile number or SMS consent with third parties for their own marketing purposes.

To unsubscribe from emails, use the unsubscribe link in any marketing email or email us at contact@crystalglowflorida.com.

All payments are processed by Stripe. We do not store your credit card number, CVV, or full card details on our servers. Stripe handles the secure transmission and storage of payment data in accordance with PCI-DSS standards.

We use basic website analytics to understand how visitors use our site. We also use advertising pixels from Meta (Facebook) and Google to measure the effectiveness of our ads and show relevant content to people who have visited our site. These third-party providers may set cookies on your device. You can manage your cookie preferences through your browser settings.

We do not sell your personal information to anyone. We do not share your data with third parties for their own marketing purposes, except as required to provide our services (such as Stripe for payment processing) or as described in this policy.

We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. If you request deletion, we will remove your personal data from our active systems within 30 days, except where we are legally required to retain it.

You have the right to request a copy of the personal information we hold about you, and to request that we correct or delete it. To make a request, email us at contact@crystalglowflorida.com with the subject line "Privacy Request". We will respond within 30 days.

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Phone: 904-552-9573
• Email: contact@crystalglowflorida.com
• Website: crystalglowflorida.com